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FAQ's

Frequently asked questions

Have Questions?

We are here for you to answer any questions you may have. Our goal is to make your house call an excellent experience. Please contact us with any additional questions not answered on this page. 

Dr Batniji is the only provider at CureNow. He has been a physician since 1992. He is board- certified in internal medicine. Dr Batniji has over 20 years of experience in emergency medicine, urgent care and internal medicine. 

Our goal is to see you as soon as possible. In many cases Dr Batniji can see you within one to two hours, depending on his schedule and how long it takes to come to you.

CureNow offers a wide range of services. We treat any minor, non-life-threatening emergencies and mild to moderate acuity illnesses. Please browse our website for more details.

We do not accept insurance at this time. Many insurance carriers may reimburse you for our services, depending on your insurance benefits and plan. We can provide you with an itemized invoice to submit to your insurance.

The charges for the visit depend on the complexity of the case and the time of services. We charge $400.00 for a house call. There are extra charges for house calls after hours ($100.00) and on weekends ($150.00).  This fee covers the doctor’s travel time and consultation. It includes any prescription submitted to the pharmacy or follow-up phone calls. 

There are additional charges for any diagnostics, supply or procedures provided during the house calls. For details, please review our fees page.

We ask all our patients and their companions to wear masks during the house call visit. We kindly ask you to adhere to this policy. We will not be able to see you without you wearing a mask.  

 Your safety is our highest priority.

With your signed permission and upon your request, we can fax your doctor a summary of your house call visit. You may also accss your visit summery and medical record online through the patient portal of our electronic medical record (EMR).

Our mobile urgent care unit is equipped to diagnose and treat a wide range of minor non-life-threatening emergencies and acute illnesses. You however should call 911 or go to the nearest ER if you have chest pain or signs of heart attack, stroke symptoms, altered metal status, life threatening bone fractures, seizures, life threatening bleeding, significant shortness of breath, head injury with loss of consciousness, or any other serious condition.  

Our doctor can help you make the decision if you are not sure what to do. Our Telehealth service is a great tool that can help you and our doctor deciding on the best course of action to take care of your problem. If you start a telehealth visit and our doctor believes a house call will be appropriate for your case, he can come to you and take care of you, saving you a trip to the local ER. 

If you think your condition can be treated at an urgent care, then call us please. We have everything available at an urgent care clinic and more. 

Many conditions are not life threatening but may require higher level of care. Upon completion of your evaluation by our doctor, He may advice you to go to the ER if he determine that your illness can’t be worked up and treated as an out-patient.

We do not prescribe or refill prescriptions for narcotics. We do not treat chronic pain. Patients with chronic pain need to be seen and treated by either their primary care physician, or a doctor specialized in the treatment of chronic pain. 

Yes, please call our office to schedule your visit. 

Once you call and request an appointment, doctor Batniji will call you to discuss the situation.  Upon mutual agreement regarding the house call and charges, the doctor will give you an approximate time of arrival to your place of service (home, work or hotel room). Payment is made for house call prior to dispatching the doctor. Any additional charges will be made after services are rendered and treatment is completed (diagnostics or procedures). 

The doctor will take ample time to diagnose and treat your medical condition. All your questions will be answered. Any further care will be coordinated. The doctor will give you his cell number to call with any questions or concerns regarding the progress of your condition or treatment. 

A courtesy follow-up phone call will be made one or two days following the house call to ensure that you are doing well and recovering. There are no extra charges for the follow-up phone calls. Should any new issues arise that require another consultation with the doctor, a tele-visit at a discounted rate ($75) will be scheduled. In some instances, the doctor may need to do another house call and see you again. The repeat house call will be discounted by 25 %. The doctor will come and see you once you agree to the repeat house call. Our priority is your well- being and recovery. We will make sure you are happy with our service.

We do not bill for the service. All fees are due at the time of service.